see attached Homework 1: 1 page with 2 references Imagine you just attended either an ASCM (Association of Supply Chain

see attached

Homework 1: 1 page with 2 references

Imagine you just attended either an ASCM (Association of Supply Chain Managers) or CSCMP (Council of Supply Chain Management Professionals) conference where you attended this short 3 ½ minute talk by Martha Rogers. Click to view. at: 
https://www.youtube.com/watch?v=_PgVXs6h3qc.

Sitting at your desk you are reviewing the LinkedIn profiles of two candidates that you are considering interviewing for the position of manager of the new CRM process.

The first candidate seems to be knowledgeable with current technology, an abundance of connections with technology professionals, and seems to understand the concepts of marketing and customer service. The second candidate appears to have strengths in customer service, organizational change, and strategic thinking. 

In this discussion.

1. Explain to your classmates what you would do in regards to the scenario above. You will only have time to call one of the candidates in for an interview.

2. Include the candidate you would choose and why? Be sure to justify your answer.

3.

Homework 2: 2 pages with at least 2 references

1.
Read 

Case Study on Hotel Taj.

2.
Then provide a 2 detailed description of the lessons learned from the case study and include the impact of CRM on customer loyalty in the hotel industry.

3.
Proper APA formatting required.

Homework 3: 2 pages with at least 2 references

Imagine if consumer businesses effectively linked their customer management and supply chain operations. Would it increase their customer satisfaction and profitability? Might this assist consumer businesses to achieve superior performance in sales, market share, customer service, and provide other key measures to generate higher shareholder returns? Your homework this week is to research this and find out.

Homework Directions:

1. Read 
The Future of Collaborative Customer Relationship Management: Integrating Demand and Supply Chains.

2. Provide a 2 page paper describing the challenges and benefits of integrating demand and supply chains, covered in the article.

Reference:

Module 1:  








 (attached)

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

   1). Self- Reflection. Practice involves self-reflection and checking for bias to ensure your design and topic will withstand robust scrutiny from

   1). Self- Reflection. Practice involves self-reflection and checking for bias to ensure your design and topic will withstand robust scrutiny from peers and academics. A strong research effort minimizes bias and presents alternative and opposing perspectives, including issues concerning methodology. Bias creates errors in research and can take the

First, read the case  Money and Credit on the American Frontier . Additional

First, read the case  Money and Credit on the American Frontier . Additional readings (not required, but recommended by the case study’s author) · Michener, R. (2011, January 13). Money in the American colonies. Retrieved from  · Schweikart, L. (2001, January 1). The non-existent frontier bank robbery. Retrieved from